@layer components{.cd-hero-back{background:white;cursor:pointer;transition:all .15s}.cd-hero-action-btn{min-height:38px;padding:0 14px;border-radius:10px;text-decoration:none}.cd-hero-primary-action{min-height:38px;padding:0 16px;border-radius:10px;white-space:nowrap;box-shadow:0 4px 12px rgba(47,111,109,.25)}.cd-btn-assign-self{display:inline-flex;align-items:center;gap:7px;height:38px;padding:0 14px;background:var(--accent-soft);color:var(--accent);border:1px solid color-mix(in oklab,var(--accent) 35%,var(--border-hover));border-radius:10px;font-size:13px;font-weight:700;letter-spacing:-.005em;cursor:pointer;font-family:inherit;transition:background .15s,color .15s,border-color .15s}.cd-btn-assign-self:hover:not(:disabled){background:var(--accent);color:white;border-color:var(--accent)}.cd-btn-assign-self:disabled{opacity:.5;cursor:not-allowed}.cd-meta-copied{top:8px;font-size:9px;color:var(--success,#047857)}.customer-avatar{width:72px;height:72px;border-radius:50%;flex:0 0 72px;display:grid;place-items:center;font-size:24px;font-weight:700;color:var(--accent);background:linear-gradient(135deg,#d4e8e7,#b8d8d7)}.customer-avatar.av-green{background:linear-gradient(135deg,#a7f3d0,#34d399);color:#065f46}.customer-avatar.av-amber{background:linear-gradient(135deg,#fde68a,#fbbf24);color:#92400e}.customer-avatar.av-purple{background:linear-gradient(135deg,#ddd6fe,#a78bfa);color:#4c1d95}.detail-grid,.grid-2{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--sp-3)}.cd-shell{flex-direction:row;overflow:hidden}.cd-shell,.cd-sidebar{display:flex;height:100vh}.cd-sidebar{width:260px;flex-shrink:0;overflow-y:auto;background:var(--surface);border-right:1px solid var(--border);flex-direction:column;gap:var(--sp-4);padding:var(--sp-4)}.cd-main{flex:1;min-width:0;height:100vh;overflow-y:auto}.sidebar-kpis{display:none}@media (max-width:860px){.sidebar-kpis{display:flex;flex-direction:column;gap:var(--sp-3)}}.sidebar-kpis-hd{font-size:12.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding-bottom:var(--sp-1);border-bottom:1px solid var(--border)}.customer-detail-page{background:var(--bg);color:var(--text);font-family:var(--font-sans);font-size:var(--font-size-base);line-height:var(--line-height-base);-webkit-font-smoothing:antialiased}@media (min-width:861px){.customer-detail-page{padding:8px 16px 32px}}.customer-detail-page .info-panel-head{background:var(--surface);border-bottom:1px solid var(--border)}.cd-info-title-row{display:flex;align-items:center;gap:12px}.cd-info-icon{width:36px;height:36px;border-radius:10px;background:var(--accent-soft);color:var(--accent);display:flex;align-items:center;justify-content:center;flex-shrink:0}.customer-detail-stack{display:flex;flex-direction:column;gap:18px}.customer-detail-stack .tab-nav{margin-bottom:0}.customer-detail-stack .customer-detail-tab-nav{position:sticky;top:0;z-index:4;padding:0;border:1px solid var(--border);border-bottom:none;border-radius:var(--r) var(--r) 0 0;border-bottom-left-radius:0;border-bottom-right-radius:0;background:var(--surface);box-shadow:none;overflow-x:auto;overflow-y:hidden}.customer-detail-stack .customer-detail-tab-nav .tab-btn{font-size:13.5px}.customer-detail-tab-block{display:flex;flex-direction:column;gap:var(--sp-4)}.customer-detail-activity-block{display:flex;flex-direction:column;gap:var(--sp-3)}.inline-form{background:var(--surface-2);border:1px solid var(--border);border-radius:var(--r);padding:var(--sp-4);display:grid;gap:var(--sp-3);margin-bottom:var(--sp-4)}.inline-form .form-grid-3{display:grid;grid-template-columns:repeat(3,1fr);gap:var(--sp-3)}.inline-form .form-grid-2{display:grid;grid-template-columns:repeat(2,1fr);gap:var(--sp-3)}.inline-form .field{display:grid;gap:5px}.inline-form .field label{font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.inline-form .field input,.inline-form .field select,.inline-form .field textarea{width:100%;padding:7px 10px;font-size:13.5px;border:1px solid var(--border);border-radius:var(--r-sm);background:var(--surface);color:var(--text);outline:none;transition:border-color .14s,box-shadow .14s}.inline-form .field input:focus,.inline-form .field select:focus,.inline-form .field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgba(47,111,109,.12)}.inline-form .field textarea{resize:vertical}.inline-form .row-actions{display:flex;justify-content:flex-end;padding-top:var(--sp-1)}.survey-send-cta{display:flex;align-items:center;justify-content:space-between;gap:var(--sp-4);padding:var(--sp-4);border:1px solid rgba(47,111,109,.16);border-radius:calc(var(--r) + 2px);background:radial-gradient(circle at top right,rgba(47,111,109,.12),transparent 38%),linear-gradient(135deg,rgba(47,111,109,.05),rgba(255,255,255,.92));box-shadow:0 18px 38px rgba(15,23,42,.06)}.survey-send-cta.is-disabled{opacity:.78}.survey-send-cta-copy{flex:1;min-width:0;display:grid;gap:10px}.survey-send-cta-copy p{margin:0;max-width:52ch;font-size:14px;line-height:1.6;color:var(--muted)}.survey-send-cta-badge{width:fit-content;padding:7px 12px;border-radius:999px;border:1px solid rgba(47,111,109,.18);background:rgba(255,255,255,.78);color:var(--text);font-size:11.5px;letter-spacing:.03em;text-transform:uppercase}.survey-send-cta-badge,.survey-send-cta-button{display:inline-flex;align-items:center;gap:8px;font-weight:700}.survey-send-cta-button{justify-content:center;min-height:48px;padding:0 18px;border:none;border-radius:14px;background:var(--text);color:#fff;font-size:13.5px;line-height:1;white-space:nowrap;box-shadow:0 12px 24px rgba(15,23,42,.14);transition:transform .16s ease,box-shadow .16s ease,opacity .16s ease}.survey-send-cta-button:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 16px 30px rgba(15,23,42,.18)}.survey-send-cta-button:focus-visible{outline:none;box-shadow:0 0 0 3px rgba(47,111,109,.16),0 16px 30px rgba(15,23,42,.18)}.survey-send-cta-button:disabled{cursor:not-allowed;opacity:.55;transform:none;box-shadow:none}.customer-survey-workspace{display:grid;gap:18px;padding-top:10px;padding-inline:24px;padding-bottom:24px;border:1px solid rgba(92,108,126,.14);border-radius:var(--r);background:linear-gradient(180deg,rgba(248,251,251,.94),rgba(255,255,255,.98));box-shadow:0 18px 40px rgba(15,23,42,.06);overflow:hidden}.customer-survey-filterbar{display:flex;align-items:center;flex-wrap:wrap;gap:10px;border-bottom:0}.customer-survey-filter{display:inline-flex;align-items:center;justify-content:center;text-align:center;min-height:38px;padding:0 16px;border:1px solid #c8d0da;border-radius:999px;background:#e9edf3;color:#111827;font-weight:700;font-size:12px;transition:border-color .16s ease,background .16s ease,color .16s ease,opacity .16s ease,box-shadow .16s ease}.customer-survey-filter:hover{background:#dfe6ee;border-color:#b8c3cf;color:#0f172a}.customer-survey-filter.is-active{border-color:var(--accent);background:var(--accent);color:#fff;box-shadow:inset 0 0 0 1px rgba(255,255,255,.18)}.customer-survey-panel{border:none;border-radius:0;background:transparent;box-shadow:none;overflow:visible}.customer-survey-panel-state{padding:10px 18px}.customer-survey-panel-head,.customer-survey-panel-kicker,.customer-survey-panel-title{display:none}.customer-survey-panel-subtitle{display:none;color:var(--muted);font-size:14px;line-height:1.6}.customer-survey-panel-count{display:inline-flex;min-width:44px;height:44px;align-items:center;justify-content:center;padding:0 14px;border-radius:16px;background:rgba(15,23,42,.05);color:var(--text);font-size:18px;font-weight:800;line-height:1}.customer-survey-empty-shell,.customer-survey-table-shell{padding:8px 0 0;border-radius:inherit}.customer-survey-template-layout{display:flex;flex-direction:column;border-radius:inherit;overflow:hidden}.customer-survey-template-list{display:flex;flex-direction:column;min-height:0;max-height:520px;overflow-y:auto;padding:0;border-right:none;background:transparent;border-radius:inherit}.customer-survey-template-card{display:grid;grid-template-columns:1fr auto;grid-template-rows:auto auto;column-gap:24px;align-items:center;padding:16px 24px;border-radius:0;border:none;border-bottom:1px solid rgba(92,108,126,.09);background:var(--surface);box-shadow:none;transition:background .16s ease,box-shadow .18s ease}.customer-survey-template-card:last-child{border-bottom:none}.customer-survey-template-card:hover{transform:none;background:var(--surface-2);box-shadow:none;border-color:transparent;cursor:pointer}.customer-survey-template-card.is-active{background:rgba(47,111,109,.07);box-shadow:inset 3px 0 0 var(--accent);border-color:transparent}.customer-survey-template-head{grid-column:1;grid-row:1;display:flex;align-items:center;justify-content:flex-start;gap:10px}.customer-survey-template-title{margin:0;color:var(--text);font-size:15px;font-weight:700;line-height:1.3}.customer-survey-template-type{margin:3px 0 0;color:var(--muted);font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase}.customer-survey-template-selected{display:inline-flex;align-items:center;padding:3px 8px;border-radius:4px;background:rgba(47,111,109,.1);color:var(--accent);font-size:10.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.customer-survey-template-description{grid-column:1;grid-row:2;margin:4px 0 0;color:var(--muted);font-size:13px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.customer-survey-template-stat,.customer-survey-template-stat span,.customer-survey-template-stat strong,.customer-survey-template-stats{display:none}.customer-survey-template-actions{grid-column:2;grid-row:1/3;display:flex;flex-direction:row;gap:8px;align-items:center;flex-shrink:0;flex-wrap:nowrap}.customer-survey-template-actions .btn{border-radius:4px;white-space:nowrap}.customer-survey-record-list{display:flex;flex-direction:column;border-radius:inherit;overflow:hidden}.customer-survey-response-list{gap:10px;overflow:visible}.customer-survey-record-row:first-child{border-top-left-radius:var(--r);border-top-right-radius:var(--r)}.customer-survey-record-row:last-child{border-bottom-left-radius:var(--r);border-bottom-right-radius:var(--r)}.customer-survey-response-row{align-items:center;padding:14px 16px;border:1px solid rgba(92,108,126,.14);border-radius:calc(var(--r) - 4px);background:linear-gradient(180deg,rgba(255,255,255,.98),rgba(248,251,251,.92));box-shadow:0 10px 22px rgba(15,23,42,.05);transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease,background .16s ease}.customer-survey-response-row:hover{transform:translateY(-1px);border-color:rgba(92,108,126,.22);background:linear-gradient(180deg,rgba(255,255,255,1),rgba(248,251,251,.96));box-shadow:0 14px 28px rgba(15,23,42,.08)}.customer-survey-response-row:focus-visible{outline:none;border-color:rgba(47,111,109,.34);box-shadow:0 0 0 3px rgba(47,111,109,.12),0 16px 30px rgba(15,23,42,.08)}.customer-survey-response-row-skeleton{transform:none}.customer-survey-response-title{font-weight:700;color:var(--text)}.customer-survey-response-count{display:inline-flex;align-items:center;padding:2px 8px;border:1px solid rgba(92,108,126,.14);border-radius:999px;background:rgba(15,23,42,.03);color:var(--muted);font-weight:700;line-height:1.4}.customer-survey-response-meta{color:var(--cool-text);font-weight:600}.customer-survey-response-actions{gap:10px;padding-left:12px}.customer-survey-response-viewhint{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border:1px solid rgba(92,108,126,.14);border-radius:12px;background:rgba(15,23,42,.03);color:var(--text);transition:border-color .16s ease,background .16s ease,transform .16s ease}.customer-survey-response-row:focus-visible .customer-survey-response-viewhint,.customer-survey-response-row:hover .customer-survey-response-viewhint{border-color:rgba(92,108,126,.24);background:rgba(15,23,42,.05);transform:translateX(1px)}.customer-survey-invitation-title{color:var(--accent)}.customer-survey-invitation-status{font-weight:700}article.customer-survey-record-row>.min-w-0>p{color:var(--cool-text);font-weight:600}.customer-survey-preview-wrap{display:none}.customer-survey-preview-wrap .survey-template-preview-shell{height:auto;min-height:100%;border:1px solid rgba(92,108,126,.12);border-radius:24px;background:radial-gradient(circle at top right,rgba(47,111,109,.1),transparent 32%),linear-gradient(180deg,rgba(248,251,251,.94),rgba(255,255,255,.98));box-shadow:0 16px 34px rgba(15,23,42,.06)}.survey-template-preview-shell{display:flex;min-height:0;height:100%;flex-direction:column;gap:18px;padding:20px 24px 24px}.survey-template-preview-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.survey-template-preview-title{margin:0;color:var(--text);font-size:24px;font-weight:700;line-height:1.15;letter-spacing:-.02em}.survey-template-preview-type{flex-shrink:0;padding:8px 12px;border-radius:999px;background:rgba(15,23,42,.05);color:var(--text);font-size:11.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.survey-template-preview-description{margin:0;color:var(--muted);font-size:14px;line-height:1.65}.survey-template-preview-stats{display:flex;flex-wrap:wrap;gap:12px}.survey-template-preview-stat{min-width:132px;padding:14px 16px;border-radius:18px;border:1px solid rgba(92,108,126,.12);background:rgba(255,255,255,.9);display:grid;gap:6px}.survey-template-preview-stat-label{color:var(--muted);font-size:11.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase}.survey-template-preview-stat strong{color:var(--text);font-size:23px;line-height:1;letter-spacing:-.03em}.survey-template-preview-list{display:grid;gap:12px;min-height:0;overflow-y:auto;padding-right:2px}.survey-template-question{display:flex;align-items:flex-start;gap:14px;padding:16px;border-radius:20px;border:1px solid rgba(92,108,126,.12);background:rgba(255,255,255,.94)}.survey-template-question-index{width:32px;height:32px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border-radius:999px;background:rgba(15,23,42,.06);color:var(--text);font-size:12px;font-weight:800}.survey-template-question-copy{min-width:0;display:grid;gap:6px}.survey-template-question-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.survey-template-question-label{margin:0;color:var(--text);font-size:14.5px;font-weight:600;line-height:1.5}.survey-template-question-required{padding:4px 8px;border-radius:999px;background:rgba(220,38,38,.08);color:#b91c1c;font-size:10.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase}.survey-template-question-meta{margin:0;color:var(--muted);font-size:12.5px;line-height:1.55}.survey-template-preview-empty{padding:28px 20px;border-radius:20px;border:1px dashed rgba(92,108,126,.26);background:rgba(255,255,255,.82);color:var(--muted);font-size:13.5px;text-align:center}.survey-preview-modal{display:flex;flex-direction:column;gap:16px}.survey-preview-modal-meta{display:flex;align-items:center;flex-wrap:wrap;gap:8px;padding:11px 14px;border-radius:10px;background:var(--surface-2)}.survey-preview-modal-type{display:inline-flex;align-items:center;padding:3px 10px;border-radius:999px;background:rgba(47,111,109,.1);color:var(--accent);font-size:11px;font-weight:800;letter-spacing:.05em;text-transform:uppercase}.survey-preview-modal-sep{width:3px;height:3px;border-radius:999px;background:var(--muted);opacity:.35;flex-shrink:0}.survey-preview-modal-stat{color:var(--muted);font-size:13px;font-weight:600}.survey-preview-modal-desc{margin:0;padding:12px 14px;border-radius:8px;border-left:3px solid rgba(47,111,109,.3);background:rgba(47,111,109,.04);color:var(--muted);font-size:13.5px;line-height:1.65}.survey-preview-modal-section-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-bottom:8px;border-bottom:1px solid var(--border)}.survey-preview-modal-section-label{font-size:11px;font-weight:800;letter-spacing:.07em;text-transform:uppercase;color:var(--muted)}.survey-preview-modal-section-count{display:inline-flex;align-items:center;justify-content:center;min-width:22px;height:22px;padding:0 7px;border-radius:999px;background:rgba(47,111,109,.1);color:var(--accent);font-size:11px;font-weight:800}.survey-preview-modal-questions{display:flex;flex-direction:column;gap:6px}.survey-preview-modal-question{display:flex;align-items:flex-start;gap:12px;padding:12px 14px;border-radius:10px;border:1px solid rgba(92,108,126,.1);background:var(--surface);transition:background .13s ease,border-color .13s ease}.survey-preview-modal-question-num{width:26px;height:26px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border-radius:7px;background:var(--surface-2);color:var(--muted);font-size:11.5px;font-weight:800}.survey-preview-modal-question-body{min-width:0;display:flex;flex-direction:column;gap:5px;flex:1}.survey-preview-modal-question-label{margin:0;color:var(--text);font-size:14px;font-weight:600;line-height:1.45}.survey-preview-modal-question-badges{display:flex;align-items:center;gap:5px;flex-wrap:wrap}.survey-preview-modal-question-type{background:rgba(15,23,42,.06);color:var(--muted)}.survey-preview-modal-question-required,.survey-preview-modal-question-type{padding:2px 7px;border-radius:4px;font-size:10.5px;font-weight:700;letter-spacing:.04em;text-transform:uppercase}.survey-preview-modal-question-required{background:rgba(220,38,38,.08);color:#b91c1c}.survey-preview-modal-question-options{display:flex;flex-wrap:wrap;gap:4px;margin-top:2px}.survey-preview-modal-question-option{padding:2px 8px;border-radius:4px;background:rgba(92,108,126,.07);color:var(--muted);font-size:11px;font-weight:600}.survey-preview-modal-empty{padding:24px 16px;border-radius:10px;border:1px dashed rgba(92,108,126,.24);color:var(--muted);font-size:13.5px;text-align:center}.card-stack{display:grid;gap:var(--sp-2)}.call-entry{display:flex;justify-content:space-between;align-items:flex-start;gap:var(--sp-3);padding:var(--sp-3) var(--sp-4);border-left:1px solid var(--border);border-radius:var(--r-sm);background:var(--surface);border:1px solid var(--border);border-left-width:3px}.call-entry.outcome-connected{border-left-color:var(--success-text)}.call-entry.outcome-callback{border-left-color:var(--cool-text)}.call-entry.outcome-voicemail{border-left-color:var(--warn-text)}.call-entry.outcome-noanswer{border-left-color:var(--muted)}.call-entry-body{flex:1;min-width:0;display:grid;gap:3px}.call-entry-title{font-size:14px;font-weight:600;color:var(--text)}.call-entry-meta{font-size:12px;color:var(--muted)}.call-entry-note{font-size:13px;color:var(--text);margin-top:2px}.contract-card{border:1px solid var(--border);border-radius:var(--r-sm);background:var(--surface);overflow:hidden}.contract-card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:var(--sp-3);padding:var(--sp-3) var(--sp-4);border-bottom:1px solid var(--border)}.contract-card-id{font-size:11px;font-weight:600;color:var(--muted);font-family:monospace;letter-spacing:.02em;margin-bottom:2px}.contract-card-name{font-size:15px;font-weight:700;color:var(--text)}.contract-card-sub{font-size:12px;color:var(--muted);margin-top:2px}.contract-card-body{padding:var(--sp-3) var(--sp-4);display:grid;gap:var(--sp-3)}.contract-costs{display:flex;flex-wrap:wrap;gap:var(--sp-5);padding-top:var(--sp-3);border-top:1px solid var(--border)}.contract-cost-item{display:grid;gap:2px}.contract-cost-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.contract-cost-value{font-size:15px;font-weight:700;color:var(--text)}.contract-cost-item.total .contract-cost-value{color:var(--accent)}.info-val-action{display:flex;align-items:center;gap:var(--sp-2)}.info-panel-spaced{margin-top:var(--sp-3)}.muted-italic{color:var(--muted);font-style:italic}.icon-leading{margin-right:var(--sp-1)}.info-panel-padded{padding:var(--sp-4)}.full-width-call-link{display:block;text-align:center;margin-top:var(--sp-3);width:100%;box-sizing:border-box}.m-info-val-action{display:flex;align-items:center;justify-content:flex-end;gap:6px}.m-info-val-tight{text-align:right;font-size:13.5px}.customer-detail-stack{gap:var(--sp-4)}.customer-detail-stack .customer-detail-tab-nav{top:10px;padding:6px;border:1px solid rgba(92,108,126,.12);border-radius:18px;background:rgba(255,255,255,.94);box-shadow:0 14px 32px rgba(15,23,42,.08);backdrop-filter:blur(14px)}.customer-detail-stack .customer-detail-tab-nav .tab-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;padding:0 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